Online Orders

FAQ

• How do I place an online order?
• How do I redeem a promotion code?
• How do I sign up for VIP Club Membership?
• Why has my order been cancelled?
• Why is my order being split in multiple deliveries?
• How do I log into my account?

Online Checkout Troubleshooting

• I'm getting an error message at checkout
• I'm having trouble entering my mobile number at checkout

Online Delivery Issues

• I need to change my delivery address
• There's an item missing from my order
• My order arrived damaged. What should I do?

Online Only & Supplier Direct Orders

• How long does delivery take for Supplier Direct Orders?
• Do you offer ‘Change of Mind’ on ‘Supplier Direct’ and ‘Online only’ orders?
• What are your terms and conditions for ‘Supplier Direct’ and ‘Online Only’ orders?
• What is your consumer guarantee on ‘Supplier Direct’ and ‘Online only’ orders?
• Privacy Policy - 'Online Only & Supplier Direct' orders

Digital Sewing Patterns

• How do I download my PDF digital sewing patterns?
• What if my download link has expired?
• Can I get a refund on digital sewing patterns?