Products ordered online with Spotlight can be returned to your closest Spotlight store. Please bring along your Tax Invoice (receipt sent to your email) as proof of purchase. For change of mind return/exchange, kindly note that the delivery fee is non-refundable.
Please ensure that the items you are returning are in accordance with Spotlight’s Return Policy.
If you have changed your mind about your purchase, Spotlight will offer you a refund provided that:
- Goods are returned or exchanged within 28 days from the purchase date (exclusions apply). After this period you may not be entitled to a refund or exchange.
- You produce your original Spotlight register receipt, online tax invoice or other adequate proof of purchase at the time you return the item.
- The goods are in the original packaging, including any accessories and instruction manuals.
- The goods are in their original condition and have not been used or damaged in any way.
- The product is not one of which a change of mind return is not available (see below).
Spotlight reserves the right to assess the condition and age of returned goods prior to offering a repair, exchange or refund. This may result in a repair, exchange or refund being refused.
Goods on which a change of mind return is not available
Spotlight will not accept the return of items from the following categories under the change of mind returns policy under any circumstances:
- Cut lengths of fabric, lace or ribbon
- Clearance items
- Bridal fabric
- Sewing Machines & Overlockers
- Crafting Machines
- All Made to Measure or custom made goods (including but not limited to curtains, blinds, tracks and shutters)
- Cut to Size blinds